SciCare Broadband Services

Churn

Just the word alone is scary because it reminds you that subscribers abandon service providers for reasons other than an unavoidable move out of your area. Often, they leave because of technical difficulties, perceived cost/value or customer service issues. You probably already do a lot to address the situation – maybe you’re planning for exciting new services, bundling services, special marketing plans or competitive channel lineups. But are you doing everything you can?

Scientific Atlanta’s SciCare Broadband Services teams can help you:

• Identify and fix potential problems in your existing systems so subscribers can’t complain about technical difficulties
• Make sure your subscribers' level of service matches their expectations
• Teach your customer service and field staff to respond to consumer issues correctly and rapidly
• Deploy and launch your new services as rapidly and cleanly as possible