SciCare Service Offerings

Business Process Solutions

• High-Speed Data Service Assurance
• Revenue Assurance
• CSR Productivity Enhancement
• Self-Installation Process
• Operational Assessment & Optimization
• Network Assessment & Optimization
• Business Continuity & Recovery
• Security Assessments
• Resource Planning
• Installation Quality
• Call Center Effectiveness
• Soft Disconnect Implementation
• On-Time Guarantee Program

Network Services

• Network Moves, Consolidations, Adds or Change
• ATM to IP Network Migration
• Design Services
• Implementation Services
• Deployment Services
• Launch Services
• Maintenance
• Emergency Response
• Sweep & Certification
• Walkouts
• Onsite Technical Support
• Technical Telephone Support
• Program & Project Management
• Remote Monitoring
• Non-Responder Reduction Program
• Link Availability

Training and Education

• Instructor Led Curriculum
• On-line courses and Testing
• Training Software
• Skills workshops
• Product workshops
• Custom Training and Certification Programs

System Integration Services

• Design Services
• Implementation Services
• Provisioning Services
• Software Development

Product Support

• Add Taps Operations
• Soft Disconnect Feature Enabling Service
• Decoder Authorization and Management
• Staging Support

Outsourcing

• Data Center Management & Support
• Help Desk Management & Support
• Multi-vendor Infrastructure Management